Privacy & Policy

When you use our services, we may collect the following types of information:

• Personal Identification: Full name, gender, email address, phone number, and age (required for ticket registration and age verification).
• Ticket & Booking Details: Ticket type, seat category, quantity purchased, and associated QR code data.
• Payment Information: Transaction reference, payment method type. We do not store raw card or banking details — see Section 3.
• Device & Usage Data: IP address, browser type, device type, pages visited, and time spent on our website (collected automatically via cookies).
• Event Attendance: Check-in timestamps and scan logs, used for crowd management and audit purposes.

Your data is used exclusively to operate and improve our services:

• To process your ticket purchase and issue a valid QR code for event entry.
• To send booking confirmations, event reminders, and important updates via email or SMS.
• To manage on-site check-in, crowd safety, and staff coordination.
• To detect and prevent fraudulent, duplicate, or counterfeit tickets.
• To analyse website usage and improve the user experience of our booking platform.
• To comply with any applicable legal or regulatory obligations.

All payments are processed through secure, encrypted payment gateways. Melattur Events & Entertainments does not store, access, or process raw card numbers, CVVs, or banking credentials at any point.

• Payment data is handled end-to-end by our certified payment processor.
• All transactions are protected using industry-standard SSL/TLS encryption.
• We retain only a transaction reference ID for reconciliation and support purposes.

We do not sell, rent, or trade your personal information to any third party. Your data may be shared only in the following limited circumstances:

• Service Providers: Trusted partners (e.g., payment processors, email delivery services) who assist in operating our platform under strict confidentiality agreements.
• Legal Compliance: If required by law, court order, or government authority, we may disclose information as legally mandated.
• Event Safety: Attendance and check-in data may be shared with on-site security or venue management solely for crowd safety purposes.

Our website uses cookies — small data files stored on your browser — to enhance your experience and analyse site usage.

• Essential Cookies: Required for the website and booking process to function correctly (e.g., session management, cart state).
• Analytics Cookies: Help us understand how visitors interact with the site so we can improve performance and usability.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws.

• Booking and attendance records are retained for a minimum of 12 months post-event for audit and legal compliance.
• Anonymous, aggregated analytics data may be retained indefinitely for performance analysis.
• Upon verified request for deletion, we will remove personal data within 30 business days, subject to any legal retention requirements.

As a user of our services, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data, subject to legal retention requirements.
• Right to Object: You may object to certain uses of your data, including analytics.
• Right to Data Portability: You may request your data in a structured, machine-readable format.

By attending the event, you acknowledge that the event may be photographed, filmed, or live-streamed. Your attendance constitutes consent to appear in event media.

• Event media (photos and videos) may be used for promotional purposes on social media, websites, and marketing materials without additional compensation.
• Melattur Events & Entertainments retains full ownership of all event media produced by our team or contracted photographers.
• If you have concerns about appearing in event media, please contact us before the event date.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify registered users via email.